Terms & Conditions


Company Information

Silky Ocean Ltd Registered in Ireland, Company No. 700544

Registered address

Clinton Higgins, Trident House,
Dublin Road, Naas, KILDARE,
Ireland, W91 VY64



Payments for all orders are taken on dispatch of goods, and are subject to fraud checks and checks by the card issuer. We use PayPal and Stripe secure payments to process payments through our websites and do not make any representation or warranty with regard to their service.

By submitting your order on our site, you are confirming that the credit/debit card is yours or that you have authority from the cardholder to make the payment.

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a confirmation of sale.

International Deliveries

Those items for delivery to countries outside of the European Union (“EU”) may be subject to taxes, customs duties and fees levied by the destination country (“Import Fees”).

The recipient of the delivery is the importer of record in the destination country and is responsible for all Import Fees.

Customer Service

Our customer service is primarily via email. We will do our best to respond to all customer service issues as quickly as possible, but please allow up to 48 hours for your inquiry to be addressed. We are not available on weekends or bank holidays.

Product Information

All Products shown on the Website are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will advise if pre-order is possible.

The images of the Products on our Website are for illustrative purposes only. We have made every effort to display as accurately as possible the colours of our Products that appear on the Website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.

Your Products may vary slightly from those images. The packaging of the Products may vary from that shown on images on the Website.

Purchase of Product

The technical steps required to create the Contract between you and us are as follows:


Place Order: you submit an order for Products by completing the details required, including name, address, email, phone number and payment method on the order summary page, after carefully reviewing the product specifications, the relevant price, shipping costs, reviewing and accepting these Terms of Sale, and accepting your obligation to pay the total price by clicking the complete order button.

To place an order with us, you must use a valid credit or debit card issued by a bank acceptable to us.

Acceptance of your order

Order Acceptance: we will confirm your order by sending an email to the email address indicated by you when placing the order.

The email will contain all information relating to your purchase, as well as a copy of the Terms of Sale and of the form that may be used if you wish to exercise your right of withdrawal.

Shipping Confirmation: we will send you a shipping confirmation email as soon as your Product is shipped from our warehouse.

Terms of payment

All prices are reflected in € (Euros) and include VAT where applicable.
You shall be informed in advance of shipping costs or fees, if any, through the Website.

Payment for the Products and all applicable delivery charges is in advance.
If products are not available for any reason after we have received your order, we will let you know.

Privacy Policy

Privacy Policy

We do not sell data.
We do not share data unless compelled by law.
We only ask for personal information if it’s needed to provide a service.